https://www.epajak.or.id/ Tutorial: How to Change the Main PIC and Assign an Additional PIC in Coretax DJP , The Person In Charge (PIC) is an individual or entity with full authority to manage the tax account of a business entity in the Coretax DJP system. The primary duties of a PIC include registering, modifying, or revoking access rights for parties involved in tax administration. The default PIC is determined based on the information in the “Responsible Person” section of the DJP Online portal. Proper management of the PIC is essential to ensure smooth tax administration processes.
Steps to Change the Main PIC in Coretax DJP
Follow these steps to change the main PIC for a business entity or government institution:
1. Viewing the Current PIC
- Log in to the Coretax account of the business entity or government institution.
- Go to the General Information menu and click Edit.
- Select the Related Parties submenu. Scroll to the right for detailed information about the currently registered PIC.
- The checkbox in the Is PIC? column indicates who is currently designated as the PIC.
2. Assigning an Employee as the New PIC
- Ensure the employee to be designated as the new PIC has already been added to the Related Parties list.
- Access the Related Parties submenu and select Edit to proceed.
3. Releasing the Current PIC
- In the Is PIC? column, uncheck the box next to the name of the current PIC.
- Click the Save button to apply the changes.
4. Setting the New PIC
- Select the employee to be assigned as the new PIC from the Related Parties list and choose Edit.
- Check the Is PIC? box to designate the employee as the new PIC.
- Tick the Statement checkbox to confirm the changes.
- Click Submit to complete the process.
How to Assign an Additional PIC in Coretax DJP
In addition to changing the main PIC, business entities and government institutions can appoint an additional PIC by following these steps:
1. Adding an Additional PIC
- Log in to the Coretax account of the business entity or government institution.
- Navigate to the General Information menu and select Edit.
- Click the Related Parties submenu and then click the Add button to add an additional PIC.
- From the Dropdown List, choose the Related Person option.
- Check the Is PIC? box to designate the individual as a PIC.
- Select the type of related person from the dropdown list.
- Enter the employee’s NIK or NPWP. The system will automatically populate other fields such as name, nationality, country of origin, email, and phone number.
- Specify the initial validity period (Valid From) and, if needed, the end of the validity period (Valid Until).
- Click Save to store the new data.
2. Saving and Confirming Changes
- Scroll down, tick the Statement checkbox, and then click Submit to finalize the process.
Important Notes
- A related person registered with their NIK or NPWP in the system will automatically be designated as a representative or proxy.
- Carefully verify all data before saving changes to avoid administrative errors.
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Resolving Issues with the “Assign Role” Button in Coretax DJP
The transition from the DJP Online system to Coretax starting in 2025 has introduced several updates in tax administration. One of the most notable features is the Assign Role button, which allows for managing access roles for individuals acting on behalf of a business taxpayer. However, not all users can immediately access this feature due to the frequent issue of the Assign Role button not appearing.
The Directorate General of Taxes (DJP), through its official social media accounts, has provided guidance to address this issue. Here is a complete explanation of the steps taxpayers can take to easily access the Assign Role button.
Step 1: Log In Using the Business Taxpayer PIC Account
The Assign Role button is only available to users logged into the Personal Identification Code (PIC) account of a business taxpayer. The PIC is responsible for managing access and must ensure they are logged into the correct account. After logging in, users can activate the impersonation mode to act on behalf of the business taxpayer.
The DJP has emphasized that users must log in using the correct individual PIC account and then access the impersonation feature to manage role access. This is the first step to check before attempting other solutions.
Step 2: Check and Remove Duplicate Data
A common cause of the Assign Role button not appearing is the presence of duplicate related-party data. Duplicate data often disrupts the system, preventing access to the Assign Role feature.
It is not uncommon for taxpayers to encounter this issue, where representatives or proxies are recorded more than once in the system. The DJP recommends deleting these duplicate records. However, it is important to ensure that the PIC data is not deleted to maintain proper account management.
Step 3: Ensure NIK and NPWP Matching Is Complete
With the implementation of the 16-digit NPWP, Coretax administration requires matching the National Identity Number (NIK) and Taxpayer Identification Number (NPWP) for domestic individuals. Taxpayers must ensure that all registered related parties have completed this matching process.
This matching process is crucial to enabling smooth access to the Assign Role feature. If related parties have not yet matched their NIK and NPWP, the DJP advises completing this step before attempting again.
Step 4: Clear Browser Data and Adjust Access Settings
If the previous steps do not resolve the issue, taxpayers can try the following technical solutions on their browser:
- Clear Cache and Cookies: Remove old data that may cause system conflicts.
- Use a Different Browser: Switch browsers to avoid compatibility issues.
- Enable Private or Incognito Mode: Ensure access without interference from historical data.
- Change Internet Connection: Address potential network disruptions.
- Retry Periodically: Account for possible updates to the Coretax system.
These steps often resolve technical issues with web-based systems like Coretax.
Understanding Coretax
The significant changes brought by Coretax in the tax system present new challenges for taxpayers, especially in understanding and adapting to its new features. Issues such as the missing Assign Role button highlight the need for broader education on using the application effectively.
In many cases, technical problems like these hinder business processes for taxpayers, particularly companies relying on smooth tax administration. Professional assistance can provide an effective solution to overcome such obstacles.
Managing Challenges Wisely
The Assign Role button in Coretax is designed to simplify access management, but technical issues such as its absence are common. By following the steps outlined in this guide, taxpayers can take appropriate actions to resolve the problem.
System transitions always come with challenges, but with proper understanding and sufficient technical support, Coretax can become a valuable tool for supporting tax administration in Indonesia.